Ticket Purchase Terms & Conditions
These terms describe the main conditions to review before purchasing or reserving a ticket through eLive Events. Please also review the information and any additional conditions published for your chosen event.
1. Events and organizers
eLive Events provides technology for ticket registration, payment processing and ticket delivery. An event may be organized and operated by a separate organizer, whose identity appears on the event page. Unless expressly identified otherwise, that organizer is responsible for event programming, venue arrangements, admission rules and event delivery.
2. Order information and prices
Before proceeding, check the event name, date, venue, ticket category, quantity and total amount shown at checkout. Any mandatory charges should be displayed before a customer authorizes payment. Ticket availability and pricing may be rechecked when the reservation is created.
3. Reservations and payment confirmation
Placing an order may temporarily reserve tickets for a limited period shown during checkout. Initiating or requesting a payment does not mean that the payment succeeded. A paid ticket will be issued only after the payment is confirmed by the relevant payment system. If payment has been deducted but the confirmation is still pending, check the order status or contact support before attempting another payment.
4. Ticket delivery and use
Tickets or access links are supplied through the channels described during checkout. Keep each ticket number, link and QR code private. Admission is subject to the ticket's validity, permitted uses and the event's published entry conditions. A ticket that has already been checked in may not be accepted again.
5. Refunds and cancellations
To ask about a refund or cancellation, contact the organizer using the contact details on the event page, or contact eLive Events through its official support channel. Include your order reference and explain your request; do not share payment PINs or security codes. Refund eligibility and processing depend on the event's disclosed policy, the reason for the request, the organizer's responsibilities and applicable law. Do not assume all tickets are automatically refundable or non-refundable. Any applicable statutory cancellation and refund rights remain unaffected.
6. Event changes
An organizer may need to change a date, venue, program or other event information. If an event is cancelled, postponed or materially changed, contact the organizer or eLive Events support with your order reference for information about the available next steps. Any options, including refunds or ticket validity for a rescheduled date, depend on the specific circumstances, the published event conditions and applicable law.
7. Customer information
Provide accurate contact information so the order can be processed and tickets delivered. Order and payment data must be handled securely and used only for appropriate transaction, service and event communication purposes, subject to an applicable privacy notice.
8. Assistance and disputes
If a ticket is missing, a payment is not confirmed or an event-related concern arises, use the contact information published for the event or eLive's official support channel. Keep your order reference and relevant payment confirmation details. Do not share your payment PIN, passwords or one-time security codes.
9. Agreement and applicable rights
By checking the agreement box and submitting a ticket order, you acknowledge the purchase conditions made available to you at checkout. Any event-specific terms and non-excludable rights under applicable law remain relevant. If there is an inconsistency, mandatory legal protections take precedence.